Arc Legal online investment innovates legal expenses claims

12 September 2016 – Arc Legal Assistance (Arc Legal), a leading legal expenses insurance and assistance services provider in the UK and Republic of Ireland, has relaunched its online claims reporting system with a number of enhancements unique in the sector following investment in technology directly designed to improve the customer claims journey. The system has been completely redesigned and fully integrated with Arc Legal’s claims management system to reduce claims processing times and streamline the claims journey. New developments include the use of responsive questions so claimants are asked for information based on their specific circumstances rather than standard forms.

While some LEI providers provide access to legal documents and advice, Arc Legal is the first to present policyholders with alternative services to resolve disputes as part of the claims process. The claims system enables claimants to access the legal helpline for initial advice and support, and a suite of online legal documents, which can be completed by the user without needing a solicitor. These services are designed to help resolve disputes where full solicitor representation may not be necessary.

Another unique aspect of the reporting system is access to a series of informational videos on different types of claims have been introduced, presented by Arc Legal’s specialist law firms on its legal panel. The videos provide insight and information aimed to help the policyholder understand the process and the subject matter of their claim, and highlight the benefits of using specialist solicitors.

The videos are supported by downloadable documents, which contain additional information on the type of claim the policyholder is submitting.

Arc Legal’s own claims function has also been streamlined, with claims information automatically populated within their internal claims management system, reducing the manual input required.

Richard Finan, Director of Arc Legal, said: “As a leading LEI provider, it is important that we provide a best in market customer service experience, based on the needs of our clients and their customers, and the regulator. Our investment in technology plays an important role in delivering this strategy.

“There are real benefits to the claimant’s journey from having a responsive system that makes it easier and simpler to make a claim, and prompts the customer to consider alternatives to litigation to resolve their issue.  Aspects such as automation of processes also enables us to better control costs and create efficiencies, which benefits our clients and the claimants.”


For further information contact:

Alex Wise, Full Circle Communications

Tel: 0207 265 7887 or 07710 665 615

Notes to editors

Arc Legal Assistance Limited is an established, leading provider of legal expenses insurance and assistance services in the UK and Republic of Ireland.

We are innovators within the legal expenses market, continually developing our product offerings and service delivery to provide best in market legal expenses solutions.

Our business model generates streamlined claims services and cost efficient management via strategic partnerships with a small number of high quality independent law firms.

We tailor our legal expenses insurance solutions rather than simply offering standard products. We cover a full range of litigation risk areas including motor, family, commercial, affinity, property owners, travel and leisure.   Products are distributed in partnership with insurance companies, brokers, financial institutions and affinity groups.

We have long established quality underwriting arrangements as well as acting for a number of insurers that choose to underwrite their own legal expenses insurance risk.

In addition, we offer a range of uninsured legal services based on a variety of funding methods. These include will writing, conveyancing, pre-marital agreements, divorce, tax planning, and probate services for individuals, contract drafting and employment advice for businesses and a top class 24/7 legal telephone advice service.

Arc Legal Assistance Limited is a subsidiary of AmTrust International Limited.

For more information visit –

AmTrust International Limited

AmTrust International is a wholly owned subsidiary of AmTrust Financial Services, Inc. (AFSI) and has been operating in the Global Legal Expenses Market since 2007. AmTrust Financial Services, Inc.

AmTrust Financial Services, Inc. is a multinational insurance holding company headquartered in New York City, offering specialty property and casualty insurance products, including workers' compensation, commercial automobile, general liability and extended service and warranty coverage through its primary insurance subsidiaries rated “A” (Excellent) by A.M. Best.

For further information on the AmTrust Group please contact Denise Johnson, European Marketing Manager on +44 (0)115 934 8973 or visit